Should I Register Logitech Mouse

Teemsan · Dec 30, 2012 235 0 xviii,710 7

I am going through customer service hell with Logitech.

I submitted a ticket with them on Aug 4th. They said they'd get dorsum to me in 24 - 48 hours and got dorsum to me 5 days later. They asked for some specific info ... my contact info, product, SN #, seller, receipt, etc. I provided all the info, and no response. It's been 12 days since the original contact.

I have a not working mouse. In frustration, I re-installed Windows today thinking an exterior chance of some kind of corruption. Aforementioned prob after installing the mouse. With or without the software and drivers.

Has anyone had any experience with Logitech. They're support page still lists a phone #, but ti has a recorded message saying there is no longer phone support.

This was complicated initially by the fact that no thing how hard I tried, with any browser, i couldn't register my mouse because of "Something went wrong" mistake messages. So I was in a position where I couldn't call them, and I needed to have a product registered in order to get support with beingness unable to register a product - even before addressing the bodily mouse result. It'due south an insane loop.

I reached out to the back up forum and got a reply - directing me back to the site!!!

When I checked the site, they had added my mouse just as a non-registered detail. I was and so able to fill out the registration # and submit the original ticket back on Aug 4th.

Then they sent me a class letter electronic mail saying "we're simply following up to see if the upshot was resolved ...blah, apathetic". I've responded to it three times over four days asking for someone to accost the ticket, which address the actual trouble with the mouse

So I put in a second ticket today, to complain almost the fact that no 1 addressed the first ticket.

I have a mouse that doesn't work, and I can't warranty until someone actually addresses the ticket

What a horrible company to bargain with.

USAFRet · Mar 16, 2013 154,128 11,108 175,990 24,045

I just had to practice this on a Logitech mouse. Bad left button. They were a bit slow on the back and along messages, but showtime to new mouse was about thirteen(?) days.

xiii days? As in 13 days from first contact until you had a new mouse?

I but looked through all the emails...19 days from first contact to new mouse in paw.

USAFRet · Mar 16, 2013 154,128 xi,108 175,990 24,045

I simply had to do this on a Logitech mouse. Bad left button. They were a bit ho-hum on the back and forth messages, but starting time to new mouse was about thirteen(?) days.

Mannerlax · Jun 21, 2013 70 0 x,640 4

What exactly is your problem with the mouse?

Perhaps nosotros can ignore Logitech and try resolve the problem in hither.

Teemsan

I just had to practice this on a Logitech mouse. Bad left push button. They were a bit slow on the dorsum and forth messages, but outset to new mouse was about 13(?) days.

13 days? Every bit in 13 days from starting time contact until you had a new mouse?

Teemsan · December 30, 2012 235 0 xviii,710 vii

What exactly is your problem with the mouse?

Maybe we can ignore Logitech and effort resolve the problem in hither.

This is "Opinions and Feel". As in ... these are my opinions, and this is my experience. The troubleshooting and conclusion that information technology is a problem with the mouse came and went. So if I'd wanted to seek communication on a problem with a mouse, I would take posted in Components.

And so really, no ... allow's focus on Logitech here. That's the problem I'thou addressing and have asked for help with

USAFRet · Mar 16, 2013 154,128 11,108 175,990 24,045

I merely had to do this on a Logitech mouse. Bad left push button. They were a fleck slow on the back and along letters, just offset to new mouse was well-nigh thirteen(?) days.

13 days? As in 13 days from commencement contact until you lot had a new mouse?

I just looked through all the emails...19 days from start contact to new mouse in hand.

Teemsan · December 30, 2012 235 0 18,710 vii

I just had to do this on a Logitech mouse. Bad left push button. They were a bit slow on the back and forth messages, but commencement to new mouse was virtually xiii(?) days.

13 days? As in 13 days from first contact until yous had a new mouse?

I just looked through all the emails...19 days from first contact to new mouse in hand.

Cheers, I appreciate you lot doing that USAFRet. Information technology's 12 days in ... I uncertainty I'll get a new mouse within a calendar week,considering I haven't fifty-fifty had anyone accost the upshot even so. But if it took that long with yours then here'southward hoping. Information technology may still happen

USAFRet · Mar 16, 2013 154,128 11,108 175,990 24,045

I just had to do this on a Logitech mouse. Bad left button. They were a bit ho-hum on the back and forth messages, but start to new mouse was about 13(?) days.

13 days? As in xiii days from outset contact until you had a new mouse?

I only looked through all the emails...nineteen days from first contact to new mouse in hand.

Thanks, I appreciate you lot doing that USAFRet. Information technology's 12 days in ... I doubt I'll get a new mouse within a calendar week,because I haven't even had anyone address the issue however. Only if it took that long with yours then here's hoping. It may still happen

And some of that "nineteen days" was me, and not them. I did non always reply back instantly.

Should I Register Logitech Mouse

Problem getting a response from Logitech - how can I warranty?

Should I Register Logitech Mouse,

0 Response to "Should I Register Logitech Mouse"

Post a Comment

Iklan Atas Artikel

Iklan Tengah Artikel 1

Iklan Tengah Artikel 2

Iklan Bawah Artikel